Last updated: January 13, 2026

1. Overview Shell & Fin Aquatics operates this store and website to provide you with a curated shopping experience for designer mystery snails and specialized aquatic health supplements. By accessing or using this website, you acknowledge that you are over the age of 18 or have parental consent to share personal information for the purpose of purchasing livestock and supplements. This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. Personal Information We Collect We may collect or process the following categories of personal information to facilitate your boutique experience:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.

• Financial information: Credit card, debit card, and transaction details. Note: Full credit card details are NOT stored on our servers to ensure maximum security.

• Account information: Username, password, security questions, and settings.

• Transaction information: Records of items you view, purchase, return, or exchange.

• Communications: Information included in customer support inquiries regarding livestock health, line integrity, or supplement usage.

• Device & Usage Data: IP address, browser type, and interaction with our services to improve site performance.

3. How We Use Your Data We use your personal information for the following professional purposes:

• Order Fulfillment: To process and fulfill orders for livestock and aquatic supplements, and to arrange specialized shipping via Australia Post Express.

• Customer Support: To provide expert guidance and respond to enquiries regarding our pH 7.5+ standards and shell health protocols.

• Security: To authenticate your account and prevent fraudulent or malicious activity.

• Legal Compliance: To enforce our boutique policies, protect our rights, and comply with applicable Australian laws.

4. Service Provider Relationship Your information will be shared with essential service providers, such as payment processors (Stripe/PayPal) and shipping carriers (Australia Post), to fulfill your orders. For residents of the EEA and UK, we are committed to complying with the GDPR where it applies to our data processing.

5. Your Privacy Rights (APPs) Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request that we correct any inaccurate or out-of-date personal information.

• Opt-out: Manage your communication preferences or opt out of promotional emails at any time.

6. Complaints & Contact If you have a complaint about how we have handled your personal information, please contact Shell & Fin Aquatics directly. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Privacy Policy